Effective Date: October 2026

Shipping & Returns

Taino Commerce LLC sells new products through leading online marketplaces. This policy explains how we ship orders and handle returns.

Marketplace Orders

Orders placed through an online marketplace follow the shipping, return, and refund policies of the marketplace where the order was placed.

Shipping

Returns

- We ship to addresses within the continental United States.

- Returns are accepted according to the marketplace's return policy.

- Orders are processed promptly after they are placed.

- Items must be returned in their original condition and packaging.

- Delivery times depend on the shipping method selected at checkout.

- Return requests are started through the marketplace where the order was placed.

- Tracking information is provided once the order ships.

Damaged or Defective Items

Refunds

If an item arrives damaged or defective, please contact us within 30 days of delivery. Include your order number and clear photos of the item, and we will help you resolve the issue.

Approved refunds are issued to the original payment method through the marketplace where the order was placed.

Contact Us

For questions about shipping or returns, contact us at info@tainocommerce.com.